Opportunities at ABC Group

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opportunities

OPPORTUNITIES

OPPORTUNITIES

Let’s start this new journey together.

At ABC, we encourage creativity, have a passion for quality and service, respect the contribution of all our team members, work towards the progress of the Group and the individual, and make employees the heart of our organisation.

  • ABC Financial Services

    Customer Service Representative (Casual 3 months) - ABC Financial Services

    Roles & Responsibilities

    • Handle inbound and outbound calls for sales, customer surveys, customer enquiries, debt recovery and any other types required by the company
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system accurately
    • Update existing customer information
    • Identify and escalate priority issues
    • Transfer calls to appropriate resource
    • Follow up customer calls where necessary
    • Contact businesses or private individuals by phone
    • Obtain client information
    • Describe products and services
    • Maintain customer / potential customer database

     

    Qualifications & Experience

    • Higher School Certificate
    • Minimum 1 year of experience

     

    PROFILE

     

    • Good customer skills and positive attitude
    • Excellent problem solving skills
    • Ability to work in a team
    • Computer literate
    • Good communication and written skills in English and French
    • Available immediate effect

     

    Inspired candidates should send their motivation letter and CV to the Human Resources Department.

    Email: sharonin@abcgroup.mu | Tel:+230 405-1307

    Closing Date: 21st February 2020

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  • ABC Financial Services

    Customer Loyalty Representative - ABC Financial Services

    Roles & Responsibilities

    • Represent and act as the showcase of the Customer Loyalty Department on sites.
    • Motivate customers to join the program and provide necessary information or promote any special offers
    • Handle member’s queries or complaints and follow up where required
    • Participate in all events where presence of the Customer Loyalty team is required.
    • Assist and support back office team as well as callouts to members
    • Collaborate for any on site testing of CLP member’s card capturing at point of sales

     

    Qualifications & Experience

    • Higher School Certificate or above
    • Minimum of 2 years of experience

     

    PROFILE

     

    • Good customer skills and positive attitude
    • Excellent problem solving skills
    • Ability to work in a team
    • Computer literate
    • Good communication and written skills in English and French

     

     

     

    Inspired candidates should send their motivation letter and CV to the Human Resources Department.

     

    Email: sharonin@abcgroup.mu | Tel:+230 405-1307

    Closing Date: 21st February 2020

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  • ABC Financial Services

    Customer Service Officer - ABC Financial Services

    Roles & Responsibilities

    • Must promote insurance business and maximise sales as per new compliance procedures of the company
    • Provide guidance and support to ensure that the right policy is being chosen to be in the best interest of the customers and the company
    • Cross Selling of insurance with existing clients
    • Prospecting new clients
    • Prepare quotations as per guideline
    • Explain policy terms to client
    • Process proposal forms
    • Close follow up of proposal forms and insurance policies
    • Efficient and Effective customer service.

     

    Qualifications & Experience

    • Higher School Certificate or above
    • Knowledge of Insurance products
    • Minimum 2 years experience preferably in Insurance Company.

     

    PROFILE

     

    • Good customer skills and positive attitude
    • Excellent problem solving skills
    • Ability to work in a team
    • Computer literate
    • Good communication and written skills in English and French

     

     

    Inspired candidates should send their motivation letter and CV to the Human Resources Department.

    Email: sharonin@abcgroup.mu | Tel:+230 405-1307

    Closing Date: 21st February 2020

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  • ABC Financial Services

    Assistant Accountant / Accountant - ABC Financial Services

    Roles & Responsibilities

    • Prepare financial documents such as invoices, bills and accounts payables and receivables
    • Monitor and resolve bank issues including anomalies and cheque differences
    • Prepare and reconcile the control accounts
    • Monitor group credit sales transactions
    • Monitor group customer account details for non-payments, delayed payments and other irregularities
    • Overview the reconciliation of intercompany accounts
    • Prepare management accounts on a monthly and quarterly basis.
    • Support in cash flow data feeding and monitoring
    • Assist in the preparation of Audit schedule and Financial Statements.

     

    Qualifications & Experience

    • Higher School Certificate with Accounting and Mathematics
    • ACCA Qualified or at least ACCA Level 2 completed and currently pursuing ACCA Level 3
    • Minimum of 3 years of experience in the current position or equivalent
    • Conversant with Microsoft office package
    • Excellent negotiation skills and multi-tasking abilities
    • Committed to work to periodic finance deadlines such as month-end.

     

    Profile

     

    • Good customer skills and positive attitude
    • Excellent problem-solving skills
    • Good analytical skills
    • Ability to work in a team
    • Computer literate with very good proficiency in Ms Excel
    • Good communication and written skills in English and French.

     

    ABC BPO Ltd reserves the right to call for interviews only the best qualified candidates

     

    Inspired candidates should send their motivation letter and CV to the Human Resources Department.

    Email: sharonin@abcgroup.mu | Tel:+230 405-1307

    Closing Date:  13th March 2020

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  • ABC Banking Corporation

    EOD Operator - ABC Banking Corporation

    Job Role

     

    The job holder is responsible to provide support to staff to ensure the stable operation of the organization’s IT infrastructure.

     

    Key Responsibilities

    •             Provide day-to-day operational support for ABC Banking's computer systems including the network, hardware and software, telephone systems, and related equipment

    •             To ensure that the end of day operations is properly and timeously done

    •             Ensure all batch runs and backups that run at night are completed and to escalate any issues to relevant parties

    •             Ensure all bank systems are ready to transact at opening time the following morning. 

    Technical Skills, Knowledge and Competencies

    •             Self-motivated, responsible and positive working attitude.

    •             Good planning, time management and presentation skills.

    •             Good oral and written communication skills.

    •             Excellent Team player.

    •             Ability to convey information effectively and convincingly to all levels.

    •             Adapt to changing technologies and learn functionality of new equipment and systems.

    •             Knowledge of RDBMS: SQL Server, ORACLE will be a plus

    •             Knowledge of .Net Framework, C#, ASP.NET, VB.NET, JAVA and Webservers will be a plus.

     

    Experience & Qualifications

    •             0 - 1 years of experience in an IT position

    •             Bachelor Degree in Computer Science

     

    Closing Date: 24 January 2019

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  • ABC Banking Corporation

    Communications Lead - ABC Banking Corporation

    Job Role

    The job holder must work closely with the Product Development and Marketing Manager on:

    1. Internal and Employee relations

    2. External and Stakeholders Communication programme

    3. PR and Media Relations

    4. Digital PR and Digital Marketing

     

    Key Responsibilities

    Internal Communications and Employee relations:

    • Establish an internal communication strategy in line with bank’s strategy, mission and vision statements and in conjunction with Senior Management.

    • Ensure bank’s projects and initiatives are proactively communicated to internal stakeholders.

    • Plan, edit and write content for a variety of internal communications mediums.

    • Work closely with Human Resources Departments and other Heads of Function to ensure proper dissemination of information and jointly plan and launch initiatives to promote happiness at work.

    • Ensure internal messages are consistent with messages.

    • Handle the internal communication response to crisis situations which affect organisational perception and reputation.

    External and Stakeholders’ Communication Programme

    • Create and deploy effective integrated communication strategies for the bank building customer loyalty, brand awareness and customer satisfaction.

    • Plan and manage the design and content of all marketing materials.

    • Work closely with the Marketing Department to generate innovative ideas and concepts for launches, events and other initiatives of the bank.

    • Create informative newsletters and related marketing collaterals

    • Regularly update bank’s website and social media channels

    • Commissioning and undertaking relevant market research

    • Seek opportunities to enhance the reputation of the brand and coordinate publicity events as required.

    • Assist and advise the bank in the advent of a crisis.

    PR and Media Relations

    • Nurture excellent relationships with journalists. Manage media inquiries and arrange interviews, press tours, etc.

    • Work out a media relations plan based on bank’s strategy.

    • Ensure regular positive visibility in the media viv-a-vis KPIs set.

    • Draft press releases, kits and ensure proper dissemination in all media houses.

    • Manage Media, public and stakeholders’ enquiries.

    • Organise press conferences and other media related events.

    • Monitor the media and report regularly on competitors’ media visibility by issuing regular media reports.

    Digital Marketing

    • Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.

    • Maintain our social media presence across all digital channels

    • Measuring and reporting on the performance of all digital marketing campaigns

    • Devise digital PR strategies and implement same

    Technical Skills, Knowledge and Competencies

    • Exceptional verbal and written communication skills (English and French).

    • An eye for detail

    • Maintain good and professional working relationship with a network of journalists

    • Show creativity and pro-activeness

    • Ability to work in team, rapid iteration, & receiving /giving constructive feedback

    • Outgoing, enthusiastic and acts with initiative maintaining a professional image at all times

    • Adaptable and prepared to assist others with heavy workloads

    • Excellent Microsoft Office skills

    • Ability to work under pressure / ability to take charge/follow through & deliver to tight deadlines

    • A hard-working dedicated person who can do multi - tasking

    Experience & Qualifications

    • A minimum of 3 years of work experience in Communications preferably in an agency

    • Minimum Degree in Communications / French or alternative qualifications accepted by bank

    Closing date: 07.02.20

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  • ABC Banking Corporation

    EOD Operator - ABC Banking Corporation

    Job Role

    The job holder is responsible to provide support to staff to ensure the stable operation of the organization’s IT infrastructure.

     

    Key Responsibilities

    • Provide day-to-day operational support for ABC Banking's computer systems including the network, hardware and software, telephone systems, and related equipment

    • To ensure that the end of day operations is properly and timeously done

    • Ensure all batch runs and backups that run at night are completed and to escalate any issues to relevant parties

    • Ensure all bank systems are ready to transact at opening time the following morning. 

    Technical Skills, Knowledge and Competencies

    • Self-motivated, responsible and positive working attitude.

    • Good planning, time management and presentation skills.

    • Good oral and written communication skills.

    • Excellent Team player.

    • Ability to convey information effectively and convincingly to all levels.

    • Adapt to changing technologies and learn functionality of new equipment and systems.

    • Knowledge of RDBMS: SQL Server, ORACLE will be a plus

    • Knowledge of .Net Framework, C#, ASP.NET, VB.NET, JAVA and Webservers will be a plus.

     

    Experience & Qualifications

    • 0 - 1 years of experience in an IT position

    • Bachelor Degree in Computer Science

     

    Closing date: 14 February 2020

    MORE INFO
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  • ABC Automobile

    Sales Advisor (ABC Coach Works Ltd) - ABC Automobile

    Qualification & Knowledge

    • HSC/Diploma in Sales and Marketing
    • 2 – 5  years working experience in a similar position (Preferably in Automobile Sector)
    • Technical and mechanical knowledge would be an advantage
    • Holder of a valid car driving licence

     Responsibilities

    • Promote and sell ABC Coach Works products (Yutong Buses & other vehicles/services) to new and existing customers
    • Manage the sales process from initial contact to closure
    • Conduct follow-up to ensure clients satisfaction
    • Ensure an excellent customer service as per the company procedures and standards
    • Developing & maintaining successful business relationships with all prospects
    • Assist in the Implementation of sales strategies so as to maximize sales target

     Key Competencies

    • Excellent Communication and Presentation Skills
    • Target Oriented
    • Outgoing personality and Customer Focus
    • Self-motivation and commitment
    MORE INFO
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