Let’s start this new journey together.
At ABC, we encourage creativity, have a passion for quality and service, respect the contribution of all our team members, work towards the progress of the Group and the individual, and make employees the heart of our organisation.
Customer Experience and Digital Marketing Officer - Speedfreight Ltd
Are you passionately committed to build your dream career...! Join ABC Group of Companies for a brilliant career in Speedfreight Ltd.
Over the past 41 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for an experienced and dynamic Customer Experience and Digital Marketing Officer to join its growing team. The role demands strong customer service experience, leads generation, digital technical agility, collaboration and a passion for continuous learning. The candidate will be responsible to develop original content and suggest creative ways to create the company visibility, create and maintain a strong online presence for the company through social media platforms.
Responsibilities:
Customer Experience:
Track customer experiences across online and offline channels
Build and implement an end to end customer journey
Build on customer retention strategies plan
Ensure that the customer experience journey is being adhered and respected at all levels
Involve in designing the best solution options for business and customer needs
Provide analysis and reports on campaigns and surveys
Document processes, develop & implement strategies and improve the overall customer experience
Marketing:
Align marketing initiatives to the overall customer experience
Development and implement marketing strategies and marketing plan(s)
Advertise and promote products and services of the company
Organise and participate in marketing and related events
Create and publish creative written and graphic content for social media pages
Social Media lead generation campaigns
Conduct market research to identify opportunities for promotion and growth
Analyse and prepare reports such as monitoring and analysing marketing campaign performance metrics, website analytics, social media metrics, and other relevant data.
Properly maintain and monitor company’s websites
Conduct market research
Key Competencies:
Sound understanding of Marketing and Customer Experience principles
Knowledge of Adobe Graphic design tools will be an advantage
Flexible, ability to multitask, detail-oriented, positive mindset and creative thinking skills
Excellent communication and written skills in English and French
Good presentation and negotiating skills
Requirements:
A Degree in Marketing
Digital Marketing certifications would be an advantage
Minimum 1 year experience in a similar position
Desirable experience in a Shipping & Logistics company
Speedfreight Ltd reserves the right to call for interviews only the best qualified candidates.
Warehouse Clerk
ABC SHIPPING & LOGISTICS
ABC Shipping & Logistics, a strategic cluster of the ABC Group, is looking for motivated and passionate professionals to join its team.
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 15th May 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu | www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
Management Trainee
ABC SHIPPING & LOGISTICS
ABC Shipping & Logistics, a strategic cluster of the ABC Group, is looking for motivated and passionate professionals to join its team.
The selected candidate will report to the assigned Manager and he/she will have to service the operations team and handle special projects
Main Duties & Responsibilities:
Qualifications, Competencies & Skills
Closing Date: 15th May 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu | www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
Customer Service Assistant - Airfreight
SPEEDFREIGHT LTD (Airport Office – Plaine Magnien)
Speedfreight Ltd being part of ABC Shipping & Logistics, a strategic cluster of the ABC Group, is looking for motivated and passionate professionals to join its team.
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 15th May 2025
All interested candidates must send their application to:
Speedfreight Ltd
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: recruitment@speedfreight.mu www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
Compliance Assistant
Job Description
As a Compliance Assistant, you will be responsible for providing assistance to your immediate Supervisor or Reporting Line in achieving the desired results of the Compliance function.
Key Responsibilities
Assist in the ensuring that the bank complies with the banking laws and regulations, Guidelines and instructions issued by the Bank of Mauritius and the bank’s internal policies
Assist your supervisor or immediate reporting line in carrying out the daily task
Assist in the verification of Customers’ files/accounts to ensure compliance with the bank’s Policy and Bank of Mauritius Guidelines on AML/CFT
Assist in the closure of alerts generated by the bank’s screening tools
Assist in the review of transactions carried out by customers
Review the testing of customers against the UNSC sanctioned list
Follow-ups of previous quarter’s findings and unresolved issues
Assist in reviewing the bank’s policies and procedures to ensure that the bank is adhering to banking laws and regulations, Guidelines and instructions issued by the Bank of Mauritius and the bank’s internal policies and procedures
Assist in the drafting of Quarterly Compliance Report for presentation at Audit Committee
Assist in gathering information for the Regular On-site Examination by the Regulator and audit carried out by internal and external auditors
Provide Management information as and when required
Any other duties that may be assigned
Technical Skills, Knowledge and Competencies
Knowledge of banking sector and the relevant laws such as banking act, AML/CFT laws, regulations and guidelines issued by Regulators is desirable
Excellent, verbal, written and presentation skills
Proactive, with an ability to work on own initiative
Excellent planning and organisation skills
Proven ability to deliberately solve sensitive matters
Excellent team player
Ability to convey information effectively and convincingly to all levels
Experience & Qualifications
At least a bachelor’s degree in law/ banking/ finance/ economics/ accounting or in any related field acceptable to the Bank
A master’s degree/ professional qualifications would be highly desirable
Banking experience will be an advantage
Closing Date: April 15, 2025
Operations Officer
Job Description
As an Operations Officer, you will be responsible for processing banking transactions and following up on customer enquiries.
Key Responsibilities
Remittances (Outwards & Inwards Transfers)
A good understanding of SWIFT and other payment channels
Process and capture local and cross border customer transactions on core banking system
Accurate and timely processing of all transaction
Reporting to Bank of Mauritius
Internet Banking
Onboarding of customers on internet banking platform
Clearing and Inter-banks
Processing of out clearing and in clearing of cheques
Processing of interbank settlements
Technical Skills, Knowledge and Competencies
Good Communication skill
Good team spirit
Experience & Qualifications
A bachelor’s degree in any related field acceptable to the Bank
Closing Date: April 15, 2025
Senior KYC Analyst – Operations
Job Description
As Senior KYC Analyst, you will be part of the Onboarding and Monitoring Team and work within the Monitoring cluster to conduct annual reviews and any periodic or ad hoc reviews
Key Responsibilities
Keep timely track of periodic/annual KYC reviews coming due
Carry out reviews of key clients (international banking corporate and individual clients, private banking clients, corporate clients, eligible introducers, amongst other) from an AML/CTF standpoint (FIAMLA, BoM AML/CFT, Sanctions, amongst others)
Conduct enhanced due diligence analysis
Review customer KYC files and liaise with customers for documentation updates
Conduct and document adverse media screening, where necessary engage with relevant RM to discount specific adverse media
Where specifically required by procedures, carry out analysis of banking transactions from an AML/CFT perspective
Ensure timely completion of periodic/annual reviews
Engage with lines of business and Operations to ensure updated KYC documentation and completed annual reviews are diligently saved on Laserfiche
Assist the Head of Onboarding and Monitoring in his day-to-day duties
Any other cognate duties
Technical Skills, Knowledge and Competencies
Sound knowledge of laws and regulations (local and international) – FATF, Banking Act 2004, AML/CFT Guidelines, FIAMLA 2002, Companies Act 2001, Trust Act 2001
Understanding of FATCA and CRS reporting
Understanding of Global Business Sector, Trust, LLP, Funds and complex structures common in offshore sector
Experience in suspicious transactions detection
Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
Excellent analytical skills
Knowledge of Mauritian finance law
Experience & Qualifications
Degree in Management, Law, Accountancy or Finance
A certification in Compliance would be an advantage
Experience and exposure in a Compliance department in the financial services industry (banking or non-banking) or with law enforcement (experience in KYC reviews is an asset)
Closing Date: April 15, 2025
Assistant Relationship Manager – Retail Banking Sales
Job Description
The job holder must deal with individual retail customers,advise them on various banking and financial products, provide assistant to Relationship Manager in daily task and services offered by the bank.
Key Responsibilities
Provide professional advice on financial products to our customers
Develop customer base and maintain existing customer relationships
Conduct regular review and analysis on customers’ portfolios
Deliver sales and revenue targets
Support migration initiatives and generate sales
Sales of products and services to walk-in and new clients
Complete disclosure to the customers in terms of accreditation, service fees and commission
Provide reports in a time manner as per deadline set
Technical Skills, Knowledge and Competencies
Excellent communication and listening skills
Deal tactfully with irate, impatient or demanding customers
Good sales and negotiation skills
An interest in financial products and markets
Good mathematical and computer skills
An honest and trustworthy manner
Attention to detail
The ability to analyze and research information
Experience & Qualifications
Relevant bachelor’s degree qualification, acceptable to the bank
At least 2 – 3 years’ experience
Closing Date: April 15, 2025
Business Transformation Coordinator
Job Description
The Business Transformation Coordinator will facilitate and drive strategic initiatives to enhance operational efficiency, agility, and innovation within ABC Banking Corporation.
Key Responsibilities
Collaborate with all departments to identify key areas for operational efficiency improvement and digital transformation.
Conduct thorough analysis of current business processes, systems, and structures to pinpoint inefficiencies and areas for enhancement.
Develop and implement transformation roadmaps aligned with the bank’s overall business strategy and goals.
Lead change management initiatives to ensure smooth adoption of new processes and technologies, enhancing the digital capabilities of teams.
Establish and maintain key performance indicators (KPIs) to measure the success and impact of transformation efforts.
Coordinate with the IT department to integrate technological solutions that support business transformation goals.
Foster a culture of continuous improvement and innovation within the organization.
Provide regular updates to the Head of Business Transformation on initiatives, challenges, and achievements.
Stay informed about industry trends, best practices, and emerging technologies to ensure the bank remains competitive and innovative.
Technical Skills, Knowledge and Competencies
Familiarity with digital transformation technologies and trends, such as AI, blockchain, and cloud computing.
In-depth understanding of banking operations, processes, and regulatory requirements.
Awareness of industry best practices and emerging technologies in the banking sector.
Change management skills: Capability to lead change initiatives and ensure smooth adoption of new processes and technologies.
Technical proficiency: Competence in using project management software, data analysis tools, and other relevant technologies.
Analytical and problem-solving skills: Ability to conduct thorough analysis of business processes and identify areas for improvement.
Experience & Qualifications
At least a bachelor’s degree in business management, finance, information technology, management or related field.
Minimum of 2 or 3 years of working experience in a similar position
Certifications in project management (e.g., PMP, PRINCE2), change management, or business transformation are highly desirable.
Closing Date: April 15, 2025
Assistant Relationship Manager- Corporate Banking
Job Description
The Assistant Relationship Manager is responsible for providing high-quality sales and services to satisfy all customers’ banking needs. His or her role is to support the process of client acquisition, team development and to service existing management companies by delivering comprehensive solutions to clients while optimizing profitability.
Key Responsibilities
Achieve new business/ customer acquisition goals and manage relationships with customers, in accordance with the bank’s guidelines.
Assist Relationship Managers to plan meetings with clients or prospective clients and at times, assist to the meetings.
Generate new businesses to achieve business targets assigned in terms of cross-selling, both on the asset and liability sides, and meet sales targets spread across the lending and the related income lines, forex, number of clients and the fixed deposit.
Prepare the visit schedule and call on clients to maintain relationships in accordance with the highest standards of customer service.
Cross-sell the products being offered by various business unit within the bank.
Identify sales opportunities and liaise with other banks in the region to identify sell down and/or syndication opportunities.
Meet service performance standards by providing quick responses to customer enquiries and resolving problems/ complaints from customers efficiently (within 48 hours).
Adhere strictly to the sales process by keeping up to date with all regulatory and compliance policies and procedures to mitigate risks and ensure that the ABC Banking policies are fully maintained.
Maintain customer loyalty, promote brand identity by providing excellent customer service and by sending regular updates.
Gain customer confidence in the management of their complete financial portfolio and undertake self-sourcing and lead generation.
Determine customer needs to enhance customer relationship and provide competitive services.
Undertake full client adoption and provide truly professional customer service to achieve a high level of customer satisfaction & retention to build and deepen relationships with existing and potential customers to achieve increase in share of wallet and revenues.
Technical Skills, Knowledge and Competencies
Excellent knowledge of guidelines set by Bank of Mauritius
Knowledgeable in KYC requirements for different entities
Strong diplomatic skills in handling complaints and queries.
Experience & Qualifications
At least a bachelor’s degree from a recognized institution is required.
Minimum of 3 to 5 years of banking experience preferably in the field of compliance
Closing Date: April 15, 2025
Assistant Relationship Manager – International Banking
Job Description
As an ARM, you will be responsible to nurture client relationships by conducting client visits along-side the Senior/Relationship Managers, ensuring customer satisfaction, and generating qualified sales opportunities for revenue growth. You are requested to assist Senior/Relationship Managers in improving sales performance, uphold compliance, manage client communication, onboard new clients, and coordinate cross-functional efforts to enhance relationships and align strategies
Key Responsibilities
Conduct client visits to strengthen relationships and achieve excellent customer satisfaction
Transform leads into qualified sales opportunities, contributing to revenue growth
Assist Senior/ Relationship Managers to improve their sales performance, collaborating with relevant internal stakeholders including onboarding teams for effective support
Regularly collect and analyze customer satisfaction data to ensure excellent relationship management and address areas for improvement and collaborate closely with the Relationship Manager to align strategies and objectives for enhanced relationship management and lead generation
Execute client instructions accurately and promptly, maintaining a high standard of service
Onboard new clients, update KYC elements, and manage documentation to ensure compliance with regulations whilst demonstrating strong understanding of KYC requirements for various account types, including complex structures.
Ensure customer database accuracy and compliance with internal and external regulations
Participate in sales planning initiatives and develop relationship plans to drive new business through marketing calls, promotions, and presentations
Build and maintain business relationships with new and existing customers
Technical Skills, Knowledge and Competencies
Solution Driven and Excellent sense of initiative
Profound knowledge of Bank of Mauritius guidelines and relevant local legislation.
Stay informed about offshore sector developments, FSC guidelines, foreign jurisdictions, and AML regulations
Competencies
Interpersonal Communication
Achievement Focus
Client Focus
Experience & Qualifications
At least a bachelor’s degree in Banking and Finance/ Management/ Marketing/ International Business/ Accounting or in any similar field acceptable to the Bank.
At least 5 years’ experience in the banking or offshore sector in a similar capacity and customer service environment with a sound knowledge of banking products and services.
A professional qualification from a recognized institution is desirable
Closing Date: April 15, 2025