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Customer Experience and Digital Marketing Officer - Speedfreight Ltd
Are you passionately committed to build your dream career...! Join ABC Group of Companies for a brilliant career in Speedfreight Ltd.
Over the past 41 years, Speedfreight has developed a reputation in the shipping & logistics sector. As part of its strategy, Speedfreight is looking for an experienced and dynamic Customer Experience and Digital Marketing Officer to join its growing team. The role demands strong customer service experience, leads generation, digital technical agility, collaboration and a passion for continuous learning. The candidate will be responsible to develop original content and suggest creative ways to create the company visibility, create and maintain a strong online presence for the company through social media platforms.
Responsibilities:
Customer Experience:
Track customer experiences across online and offline channels
Build and implement an end to end customer journey
Build on customer retention strategies plan
Ensure that the customer experience journey is being adhered and respected at all levels
Involve in designing the best solution options for business and customer needs
Provide analysis and reports on campaigns and surveys
Document processes, develop & implement strategies and improve the overall customer experience
Marketing:
Align marketing initiatives to the overall customer experience
Development and implement marketing strategies and marketing plan(s)
Advertise and promote products and services of the company
Organise and participate in marketing and related events
Create and publish creative written and graphic content for social media pages
Social Media lead generation campaigns
Conduct market research to identify opportunities for promotion and growth
Analyse and prepare reports such as monitoring and analysing marketing campaign performance metrics, website analytics, social media metrics, and other relevant data.
Properly maintain and monitor company’s websites
Conduct market research
Key Competencies:
Sound understanding of Marketing and Customer Experience principles
Knowledge of Adobe Graphic design tools will be an advantage
Flexible, ability to multitask, detail-oriented, positive mindset and creative thinking skills
Excellent communication and written skills in English and French
Good presentation and negotiating skills
Requirements:
A Degree in Marketing
Digital Marketing certifications would be an advantage
Minimum 1 year experience in a similar position
Desirable experience in a Shipping & Logistics company
Speedfreight Ltd reserves the right to call for interviews only the best qualified candidates.
Customer Service Officer - Airport Office, Plaine Magnien
Main Duties and Responsibilities
- Promote freight and related services to existing and prospective customers
- Coordinate meetings & perform customer visits
- Manage the customer portfolio and database
- Prepare and send quotations to clients upon request according to the company’s pricing policies.
- Prepare monthly quotation report and send to the Supervisor
- Follow up payments and credit facilities with Finance Department
- Identify sales opportunities and do close follow up of client portfolio for business development.
- Send monthly sales updates/reports to Management.
- Achieve agreed sales targets and show outcomes within the allocated schedule
- Handle customer complaints tactfully to maximize customer satisfaction
- Drive for Customer Retention
- Establish and maintain fruitful relationships with clients.
- Participate in sales related events and activities.
- Perform these and other cognate duties as requested.
Qualifications, Skills and Experience
- HSC
- IATA Certification would be an advantage
- Minimum 2 years of working experience in the freight industry
- Experience in Freight Forwarding & Logistics will be an advantage
- Proficient in Microsoft Office Tools
- Excellent communication, presentation & negotiation skills
- Valid and Clean Driving License
Closing Date: 24th March 2025
All interested candidates must send their application to:
Speedfreight Ltd
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
WAREHOUSE CLERK
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 24th March 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu | www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
ACCOUNTS OFFICER
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 24th March 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: deeyab@speedfreight.com| www.abcshipping.com
Airfreight Trainee - Airport Office, Plaine Magnien
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 24th March 2025
All interested candidates must send their application to:
Speedfreight Ltd
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
MANAGEMENT TRAINEE
The selected candidate will report to the assigned Manager and he/she will have to service the operations team and handle special projects
Main Duties & Responsibilities:
Qualifications, Competencies & Skills
Closing Date: 24th March 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu | www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
WAREHOUSE OFFICER
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 24th March 2025
All interested candidates must send their application to:
ABC Shipping & Logistics
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu| www.abcshipping.com
Customer Service Assistant - Airfreight (Airport Office – Plaine Magnien)
Main Duties and Responsibilities
Qualifications, Skills and Experience
Closing Date: 24th March 2025
All interested candidates must send their application to:
Speedfreight Ltd
Head Office ABC Centre, 2nd Floor, Military Road, Port Louis, Mauritius
Tel: 217 8800 Fax: 217 8805 | Email: hr@speedfreight.mu www.abcshipping.com
The Management reserves the right not to appoint anyone following this advert.
Payroll & Administrative Officer
ABC Group Corporate Services Ltd is a company engaged in providing its services to all the companies under the ABC Financial Services Cluster and is a member of the ABC Group of Companies.
The company is recruiting a dynamic and self-motivated Payroll & Administrative Officer to assist in the day-to-day running of the HR Department.
Key Role & Responsibilities:
Key Competencies:
Requirements:
ABC Group Corporate Services Ltd reserves the right to call for interviews only the best qualified candidates.
Inspired candidates should send their motivation letter and CV to the Human Resources Department.
Email: recruitment@abcgcs.mu| Tel:+230 405-1307
Closing Date: 07th March 2025
Credit Administration Officer (Disbursement Team)- Debt and Credit Administration Department
Job Description
As a credit administration officer, you will be responsible for complying with the credit approval terms & conditions and to ensure that all documents are in place prior to disbursement of loans & credit facilities. You will also be liable to maintain that credit files are properly archived.
Key Responsibilities
Effect disbursement of credit facilities on a timely and error free basis on system
Cross check files received for lease bookings and follow up on any outstanding documents by liaising with Relationship Managers (RM) concerning these outstanding documents, prior to disbursement
Prepare, update and maintain collateral register, guarantee register and disbursement sheet among others
Upload security documents and ensure that payment is effected before deadline for penalty date
Proceed with timely settlement of credit facilities on system
Release of collaterals on system upon settlement of facilities
Effect timely maintenance exercise for EMI/collaterals/Conditions Subsequent on system
Take custody of security
Prepare certificate of outstanding balances/no liability letters
Follow up of cheque clearance for timely settlement of facilities by other financial institutions and security is being released thereafter
Creation of collaterals and booking of credit facilities on Core Banking System and effect monthly/quarterly maintenance on rate change on system
Scan all legal & security documents, signed disbursement checklists in the customer’s folder which is added to the credit administration shared folder.
Liaise with EDMS Team to export copies of registered documents to client’s CIF on Laserfiche
Ensure that complete lease agreements are sent for signature following disbursement effected
Assist in preparation of BOM reports
Technical Skills, Knowledge and Competencies
Excellent knowledge of Banking products such as loans, leasing, overdraft, revolving Credit Lines (RCLs)
Cooperative and willing to assist others with heavy workloads
Excellent Microsoft Office skills and electronic diary management skills
Strong multi-tasking ability
Ability to work beyond normal office hours in case required
Experience & Qualifications
At least a bachelor’s Degree in Banking and Finance/ Accounting/ Management with law/ Business or in any similar field acceptable to the bank
Professional qualifications including ACCA would be an advantage
Relevant working experience in the Banking Sector would be an advantage
Closing Date: 28 Febraury 2025
Senior Internal Auditor – Internal Audit Department
Job Description
As a Senior Internal Auditor, you will provide independent assurance that the bank’s governance, risk management, and internal control processes are operating effectively under the guidance and supervision of the Audit Team Leads and Head of Internal Audit.
Key Responsibilities
Perform audit engagements in line with established internal audit methodology and within budgeted timelines to complete the annual Risk-Based Internal Audit Plan
Create or assist in the preparation of planning documentation, scoping of audit engagements, and liaising with Business Units for information requests
Perform audit procedures according to auditing standards including process understanding and documentation, risk assessment of assigned department or functional area, establishing risk-based audit programs and sample selection, and performing audit testing to identify issues for discussion with Audit Team Leads and Head of Internal Audit
Responsible to maintain electronic working papers, collect and file evidence to support findings whilst ensuring proper referencing and cross-referencing of documents at all times
Engage preliminary discussions with the Business Units concerned to confirm exceptions noted during audit fieldwork
Assist the Audit Team Leads and Head of Internal Audit during special reviews and/ or investigations where required.
Assist in the follow-up of any open recommendations for Internal Audit, External Audit and Bank of Mauritius
Perform other cognate duties such as review of policies and procedures and conducting cash counts, stock counts and external site visits
Provide inputs to bank’s projects and other bank initiatives on an adhoc basis
Train and coach junior staff on a continuous basis
Contribute to the department’s knowledge base by providing ideas and suggestions, enhancing current audit methods and programs to tackle all key business risks and providing the relevant training as appropriate
Technical Skills, Knowledge and Competencies
Good analytical, problem-solving, and decision-making skills
Good written, verbal and presentation skills
Proactive and ability to meet deadlines
Good knowledge of MS Applications.
Experience & Qualifications
A bachelor’s degree in Banking and Finance, or Management, or Accounting or any other related field
A minimum of 5 years’ working experience
Studying for a professional qualification such as CIA, CISA or ACCA is desirable
Closing Date: February 28, 2025
Assistant Relationship Manager- Corporate Banking
Job Description
The Assistant Relationship Manager is responsible for providing high-quality sales and services to satisfy all customers’ banking needs. His or her role is to support the process of client acquisition, team development and to service existing management companies by delivering comprehensive solutions to clients while optimizing profitability.
Key Responsibilities
Achieve new business/ customer acquisition goals and manage relationships with customers, in accordance with the bank’s guidelines.
Assist Relationship Managers to plan meetings with clients or prospective clients and at times, assist to the meetings.
Generate new businesses to achieve business targets assigned in terms of cross-selling, both on the asset and liability sides, and meet sales targets spread across the lending and the related income lines, forex, number of clients and the fixed deposit.
Prepare the visit schedule and call on clients to maintain relationships in accordance with the highest standards of customer service.
Cross-sell the products being offered by various business unit within the bank.
Identify sales opportunities and liaise with other banks in the region to identify sell down and/or syndication opportunities.
Meet service performance standards by providing quick responses to customer enquiries and resolving problems/ complaints from customers efficiently (within 48 hours).
Adhere strictly to the sales process by keeping up to date with all regulatory and compliance policies and procedures to mitigate risks and ensure that the ABC Banking policies are fully maintained.
Maintain customer loyalty, promote brand identity by providing excellent customer service and by sending regular updates.
Gain customer confidence in the management of their complete financial portfolio and undertake self-sourcing and lead generation.
Determine customer needs to enhance customer relationship and provide competitive services.
Undertake full client adoption and provide truly professional customer service to achieve a high level of customer satisfaction & retention to build and deepen relationships with existing and potential customers to achieve increase in share of wallet and revenues.
Technical Skills, Knowledge and Competencies
Excellent knowledge of guidelines set by Bank of Mauritius
Knowledgeable in KYC requirements for different entities
Strong diplomatic skills in handling complaints and queries.
Experience & Qualifications
At least a bachelor’s degree from a recognized institution is required.
Minimum of 3 to 5 years of banking experience preferably in the field of compliance
Closing Date: February 28, 2025
Relationship Manager- Corporate Banking
Job Description
As a relationship manager, you will be responsible for providing high quality sales and services to satisfy all customers’ banking needs. You will also be responsible for supporting the process of client acquisition, team development and to service existing management companies by delivering comprehensive solutions to clients while optimizing profitability.
Key Responsibilities
Achieve new business/customer acquisition goals and manage relationships with existing/new banking customers
Identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors
Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers
Meet service performance standards by providing quick response to customer enquiries and resolving customer problems/complaints efficiently
Adhere strictly to the sales process by keeping up to date with all regulatory and compliance policies and procedures to ensure compliance with regulations to mitigate risks
Maintain customer loyalty and promote brand identify by providing excellent customer service via regular updates and reviews on the Bank’s range of financial products as well as customers’ financial needs.
Generate new business to achieve defined sales/business targets assigned in terms of cross selling, sales target spread across Forex, number of clients, fixed deposits and number of transactions on account.
Prepare the visit schedule and call on clients to maintain relationships with the highest standards of customer service.
Ensure that account opening turnover is less than 24 – 48 hours.
Cross-sell the products being offered by various business units with the Bank
Work with a vision to meet budget beforehand.
Bring out innovation ideas to improve day-to-day work
Undertake full client adoption and provide truly professional customer service to achieve a high level of customer satisfaction & retention in order to build.
Adhere to internal and external regulations notably in respect of KYC and on-going transaction monitoring
Monitor and provide progress reports on ongoing projects.
Assist in the development of new products for the development.
Assist in the provision of information/details to other departments for filing of returns by other departments.
Technical Skills, Knowledge and Competencies
Excellent knowledge of guidelines set by Bank of Mauritius
Strong diplomatic skills in handling complaints and queries
Excellent knowledge of KYC requirements for different entities
Good employee motivational skills
Experience & Qualifications
At least a bachelor’s degree in Finance/ Marketing/ Economics/ Mathematics or in any similar field acceptable to the Bank.
A master’s degree in Business Administration from an accredited university preferably with a major Finance/ Marketing/ Economics or in any similar field acceptable to the Bank.
Minimum of 6 years of experience in banking products and services in a similar position.
Experience in Trade Finance products would be highly desirable.
A professional qualification would constitute a definite advantage.
Closing Date: February 28, 2025