Let’s start this new journey together.
At ABC, we encourage creativity, have a passion for quality and service, respect the contribution of all our team members, work towards the progress of the Group and the individual, and make employees the heart of our organisation.
Senior Administration and Operations Officer
The Senior Administration and Operations Officer ensures the smooth functioning of the ABC Academy by managing administrative processes, overseeing financial operations, and coordinating office management. This role collaborates with internal departments, ABC Group business units, and external stakeholders to support seamless training delivery. Reporting to the Group Training Manager, the role is central to coordinating external training programs and maintaining operational excellence.
Main Responsibilities:
Qualifications & Experience:
ABC Academy reserves the right to call for interviews only the best-qualified candidates.
Inspired candidates should send their motivation letter and CV to:
Email: recruitment@abcgcs.mu | Tel: +230 405-1307
Closing Date: 17th January 2025
Payroll & Administrative Assistant
ABC Group Corporate Services Ltd is a company engaged in providing its services to all the companies under the ABC Financial Services Cluster and is a member of the ABC Group of Companies.
The company is recruiting a dynamic and self-motivated Payroll & Administrative Assistant to assist in the day-to-day running of the HR Department.
Key Role & Responsibilities:
Key Competencies:
Requirements:
ABC Group Corporate Services Ltd reserves the right to call for interviews only the best qualified candidates.
Inspired candidates should send their motivation letter and CV to the Human Resources Department.
Email: recruitment@abcgcs.mu| Tel:+230 405-1307
Closing Date: 31st January 2025
Senior Cards E-Banking Officer
The job holder has the responsibility to handle & oversee overall activities of cards and E-Banking operations and Customer service while complying with requirements from card association and Bank of Mauritius regulation.
Key Responsibilities
Knowledge of Cards & E-Banking services and operations
Applicants to be solution oriented and customer service driven
Ability to communicate both written and verbal
Handle customer complaints, queries and chargeback
Handle reconciliation and process entries
Handle blocking, unblocking and card activation
Handle other card department unit tasks if required due to resource issue
Maintain good relationships with our partners
Ensure all processes are documented and reviewed regularly
Participation in new projects
Ability to take ownership of internal and external conflicts and manage expectations with a positive and professional attitude.
Applicants are expected to show problems-solving skills to approach issues logically and with good judgment and make appropriate decisions on behalf of the customer to ensure customer satisfaction
Availability to handle tasks/ issues in case of occurrence
Technical Skills, Knowledge and Competencies
Knowledge of Cards and Digital products
Outgoing and enthusiastic while still maintaining a professional image at all time
Cooperative and proactively assist others to manage workloads
Excellent Microsoft Office and electronic daily management skills
Good time management skills, able to work under pressure and deliver to tight deadlines
Good social skills displayed when dealing with a range of people and situations
Strong multi-skills ability
Excellent ability to make sound decisions within scope of the job
Experience & Qualifications
Bachelor’s degree or an equivalent qualification would be an advantage
At least 3-5 years’ experience in the Banking Sector or Card payment industry
Closing Date: January 31, 2025
Cards E-Banking Officer
The job holder has the responsibility to handle overall activities of cards and E-Banking operations and Customer service while complying with requirements from card association and Bank of Mauritius regulation.
Key Responsibilities
Knowledge of Cards & E-Banking services and operations
Applicants to be solution oriented and customer service driven
Ability to communicate both written and verbal
Handle customer complaints, queries and chargeback
Handle reconciliation and process entries
Handle blocking, unblocking and card activation
Handle other card department unit tasks if required due to resource issue
Maintain good relationships with our partners
Ensure all processes are documented and reviewed regularly
Participation in new projects
Provide digital solution as far as possible and have a paperless and eco-friendly mindset
Ensure to foster internal and external interpersonal relationships with a positive and professional attitude. Participating in strengthening team bonding
Applicants are expected to show problems-solving skills and be able to make good judgments and give feedback to ensure customer satisfaction
Availability to handle tasks/ issues in case of occurrence
Technical Skills, Knowledge and Competencies
Knowledge of Cards and Digital products
Outgoing and enthusiastic while still maintaining a professional image at all time
Cooperative and proactively assist others to manage workloads
Excellent Microsoft Office and electronic daily management skills
Good time management skills, able to work under pressure and deliver to tight deadlines
Good social skills displayed when dealing with a range of people and situations
Strong multi-skills ability
Excellent ability to make sound decisions within scope of the job
Experience & Qualifications
Bachelor’s degree or an equivalent qualification would be an advantage.
At least 2 to 4 years in the Banking sector or Card payment industry.
Closing Date: January 31, 2025
Admin Maintenance Manager
The Job Holder will be responsible for overseeing the daily operations of the bank’s administrative functions and facilities maintenance. This includes managing the vehicle fleet, administrative services, procurement, stationery, the various vendors, building maintenance, etc. The job holder will be expected to effectively manage the costs related to each of these areas, within budget set, while ensuring that services being provided by the Administration and Maintenance department is up to expectations. All activities must comply with company standards and regulatory requirements, which involves supervising staff, maintaining facilities, ensuring smooth operational flow, and fostering a productive and positive work environment.
Key Responsibilities
Managing the fleet to ensure that demands are met on a timely basis.
Monitor the bank’s vehicle tracking system and to oversee the daily operations and maintenance of the vehicles.
Ensure that vehicles are properly maintained and serviced according to schedule
Track fleet expenses and provide regular budget reports
Coordinate with external service providers for repairs and routine maintenance
Monitor fleet usage to ensure cost-effective operations and compliance with safety regulations
Manage the team of drivers, with high expectations in terms of levels of service, courtesy and driving standards
Always ensure strict adherence to the procurement guidelines and procedures.
Regularly provide detailed reports to management, highlighting key metrics, progress, and any potential issues within the procurement process
Continuously reevaluate and update the procurement policy/process as and when required, issuing tenders where required and on a timely basis
Reviewing and adjusting the supplier selection process when required to maintain quality, cost-efficiency, and reliability
Oversee the management of stationery and office supplies for all departments, ensuring that inventory levels are maintained and that supplies are readily available to staff
Implement an inventory control system for stationery to ensure supplies are ordered and replenished on time and keep records of purchases and usage
Collaborate with other departments to ensure timely and efficient administrative support
Maintain accurate records and filing systems in compliance with company policies
Keep stationery costs within budget, while implementing a cost control that ensures we get value for money
Oversee daily building maintenance and ground management, ensuring facilities are well-maintained and presentable
Coordinate with maintenance staffs and vendors to ensure that all work orders are completed promptly and efficiently
Manage cleaning services and ensure the building remains hygienic and welcoming
Keep maintenance costs within budget, while implementing a cost control that ensures we get value for money
Collaborate closely with the Business Continuity Planning (BCP) Lead to ensure the implementation of effective security measures across all departments and facilities
Develop and implement emergency plans for various scenarios (fire, flood, medical emergencies, etc.) and ensure the swift restoration of operations with minimal disruption
Regularly review and update the security processes and policies
Identify and highlight any high-risk areas that could compromise the safety and security of the bank
Ensure that all security systems, including the alarm system, cameras, and water pumps, are thoroughly always tested and fully functional
Implement and maintain a robust access control system to ensure that only authorized personnel can access restricted areas and regularly monitor and update the system to address any vulnerabilities
Provide leadership and direction to all team members under your supervision, setting clear goals, expectations, and deadlines
Monitor team performance and report on key performance indicators (KPIs) and metrics
Delegate tasks efficiently and ensure that employees understand their roles and responsibilities
Address and resolve team member issues, concerns, or conflicts in a timely and effective manner
Ensure that all activities, both administrative and maintenance-related, comply with relevant policies, procedures, and regulatory standards
Maintain detailed records of maintenance activities, facility inspections, and incidents
Prepare and present reports on facilities’ status, fleet usage, and administrative efficiency as required by senior management
Oversee the preparation, usage, and clean-up for special events held at the bank’s facilities
Coordinate logistics, staffing, and maintenance requirements for events to ensure smooth execution
Technical Skills, Knowledge and Competencies
Strong organizational, planning and co-ordination skills
Excellent leadership abilities
Knowledge of facilities maintenance, fleet management, and administrative procedures
Strong interpersonal and communication skills to engage with different teams and stakeholders
Attention to detail and ability to manage multiple priorities simultaneously
Experience & Qualifications
A degree in Business Management or any similar qualification acceptable to the Bank would be an advantage
Minimum of 5 years of experience in an administrative or maintenance management role
Experience in managing teams, overseeing maintenance operations, and implementing administrative functions in a corporate or banking environment
Closing Date: January 31, 2025
Customer Onboarding KYC Monitoring
At ABC Banking Corporation Ltd, we are dedicated to delivering exceptional customer experiences while ensuring compliance with regulatory standards. As a leading financial institution in Mauritius, we value innovation, integrity and operational excellence. We are looking for an experienced and forward-thinking Customer Onboarding and KYC Monitoring Manager to lead and enhance our customer onboarding and compliance processes.
Key Responsibilities
Oversee and optimize the end-to-end customer onboarding process to ensure efficiency and a seamless customer experience
Ensure all customer documentation and data are collected and verified in line with regulatory and internal requirements.
Drive process automation and digitalization to enhance onboarding efficiency.
Establish and maintain robust KYC monitoring frameworks to ensure compliance with AML/CFT regulations and local/international standards.
Manage the periodic review and risk assessment of customer profiles to maintain up-to-date records.
Collaborate with businesses, compliance and risk teams to identify and mitigate potential risks.
Conduct enhance due diligence where there is a higher risk of ML/TF/PF
Perform ongoing review and monitoring of transactions
Analyze trends and patterns to identify potential money laundering or fraud risks.
Stay abreast and ensure compliance with local and international regulations, including FATCA, CRS and AML guidelines.
Prepare for and participate in audits, ensuring al findings are addressed promptly.
Work closely with other departments to align onboarding processes with overall customer service objectives.
Develop strategies to enhance the customer experience without compromising compliance standards
Technical Skills, Knowledge and Competencies
In-depth knowledge of AML/CFT regulations and customer due diligence processes
Strong understanding of onboarding technologies and digital transformation strategies
Certifications such as CAMS or ICA are advantageous.
Excellent leadership, problem solving and communication skills.
Experience & Qualifications
Bachelor’s degree in Banking, Law, Finance, Compliance or a related field.
Minimum of 3-5 years’ experience in customer onboarding , KYC monitoring, or compliance role.
Closing Date: January 20, 2025